Shipping & Returns
Most purchases are shipped to arrive within 5-7 business days upon receipt of order. As closely as possible, the rates that we charge for shipping and handling fees at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and ensure that it meets the highest expectations. If you have any questions or concerns about how shipping and handling fees are calculated on your order, our team will be happy to assist you. Please feel free to contact us.
Shipping rates will be provided to you after placing your order. For questions, please connect with a member of our team at firstname.lastname@example.org.
Items ordered together may not arrive together.
Please note: We ship to the US and Canada only. If ordering from the United States, clients may be responsible for customs or clearance fees associated with international orders. At this time, we do not ship to PO or APO Boxes.
Returns & Exchanges
We hope you love your selections as much as we loved curating them. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of product.
We do not accept returns on the following items: custom orders, personalized items, artwork, fabric swatches and monogrammed items.
Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Client assumes responsibility for cost to return item (in original condition) to Cynthia Ferguson Designs, 1929 Avenue Road, Suite 200, Toronto, Ontario M5M 4A2.
Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws.